Privacy Policy
Apartmani Jovča respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information in accordance with the laws of the Republic of Serbia.
Last updated: February 2026
1. What Data We Collect
When making a reservation and during your stay at our apartments, we collect the following data:
Data we collect:
- Personal data: Full name, phone number, email address
- Identification data: ID card or passport number (legally required for guest registration)
- Reservation data: Stay dates, number of guests, selected apartment
- Financial data: Payment and deposit information
- Communication: Correspondence via email, WhatsApp, or phone
2. How We Use Your Data
We use your personal data exclusively for the following purposes:
- Processing reservations and stay confirmations
- Guest registration with authorities (legal obligation)
- Communication about your stay, arrival instructions, and additional services
- Payment processing and deposit refunds
3. Data Protection
We implement strict measures to protect your personal data:
- Data is stored on secure servers with encryption
- Only authorized personnel (owner and administrators) have access to data
- We do not share your data with third parties except when legally required (police, tourism inspection)
4. Cookies
Our website uses cookies for:
- Remembering your language preferences
- Website traffic analysis (anonymous data)
- Improving user experience
5. Your Rights
In accordance with data protection laws, you have the right to:
- Request access to your personal data that we store
- Request correction of inaccurate data
- Request deletion of data after the legal retention period expires
- Withdraw consent for data processing (except legally required)
6. Data Retention Period
We store your data in accordance with legal obligations: guest registration data is kept for 1 year, financial data for 5 years, and other data is deleted 2 years after your last stay.
Privacy Contact
For all questions about the protection of your personal data, you can contact us: Email: apartmanijovca@gmail.com Phone: +381 65 237 8080 WhatsApp: +381 65 237 8080